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Ameliani Octaviana Herman

Graduate of Universitas Multimedia Nusantara, Indonesia. In 2022, she completed management study program at the Faculty of Business. She works at GUE Ecosystem (Dexa Group) as HR Business Partner.

 
DOI: 10.33226/1231-7853.2023.11.3
JEL: M5, J2, J23

COVID-19 has impacted the hospitality and tourism business in many countries. The hotel business suffered deeply, financially and in terms of employee welfare. Hotel employees are facing layoffs which can harm their well-being. This study examines the health condition of hotel employees by looking at their job demands, job resources, work engagement, and well-being during the pandemic of COVID-19. For the context of this research we selected Tangerang, Indonesia. Qualitative research with eight in-depth interviews was used for this research. Several job positions were chosen to get broad insights into how much impact had been experienced by the hotel employees. The findings show that job demands have increased significantly due to fewer people working in the hotel. The pressure of working in a non-healthy condition also concerns hotel employees. Employee wellbeing has been neglected indirectly to ensure the hotel can survive.

Keywords: tourism; hospitality; work engagement; job demands; job resources