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Mgr Anna Kwoka

Mgr Anna Kwoka

Has graduation of the Jagiellonian University. Is EDBA student at the Institute of Economics of the Polish Academy of Sciences. Has 14 years of experience in the retail industry. Works for the French brand L'Occitane en Provence. Her interests include turquoise management concepts and crowd psychology.

 
DOI: 10.33226/1231-7853.2021.8.3
JEL: M31, M38, K39

The subject of the article is employee advocacy defined as the promotion of an organization by the people who work for it. The scientific aim of the article is to systematize knowledge about employee advocacy and to identify areas for future research on this issue. A narrative review of literature was used as a research method. The utilitarian goal of the publication is to promote changes in the way of understanding the role of employees in the organizations' marketing activities. The key benefits of employing employees as brand ambassadors were presented. Arguments were prepared to support the thesis that employee advocacy programs have almost unlimited promotional potential, but employees can be valuable brand ambassadors only if they have knowledge of the brand's needs and employee advocacy mechanisms.

Keywords: advocacy; brand ambassador; reputation; digital marketing; social media