Best prices Special offers for members of the PWE book club The cheapest delivery
Mgr Joanna Sobura
ORCID: 0000-0002-0001-2939

From 2019, an assistant at the Department of Marketing of the Cracow University of Economics in a group of research and teaching staff. From 2021, a lecturer at the Cracow Business School. In her scientific work, she focuses on the issues related to marketing communication and social media marketing. In her recent publications she has analyzed the phenomena of influencer marketing and celebrity endorsement in detail, as well as identified their interdependence.

 
DOI: 10.33226/1231-7853.2023.3.3
JEL: M30, M31, M37

Social media have become a permanent element of the process of market communication of enterprises in the virtual space. The current state of market communication has certainly been influenced by the global COVID-19 pandemic and the transfer of most promotional activities to the online space. Progressive digitization, postpandemic experiences of social media users, changing attitudes of recipients, as well as their growing expectations towards brands contribute to a constant need to adapt communication activities in social media marketing. Along with the dynamic development of social media, we have witnessed the evolution of new phenomena and forms used in market communication. The aim of this article is to identify Generation Z's expectations towards the use of social media in companies' current promotional activities, as well as to determine the impact of content published by brands on the purchasing decisions of consumers from this generation. The empirical part of the work is an analysis of a study conducted on a sample of young consumers in order to identify their expectations regarding brand activity in social media.

Keywords: market communication; social media marketing; online marketing; digital marketing; social media