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Dr Paulina Pszczółkowska
ORCID: 0000-0002-4582-6346

She obtained a PhD in social sciences in the field of quality and management at the University of Economics in Cracow. She currently holds the position of an assistant professor at the Institute of Quality and Product Management Sciences at the College of Management Sciences and Quality of the KUE. Her research interests include quality management of medical devices and quality management in healthcare. In her recent publications, she discussed the topics of key solutions in the process of comprehensive quality management of patient treatment and the issues of quality management of medical devices, using SFA stents as a case study.

 
DOI: 10.33226/1231-7853.2020.7.2
JEL: L15, M30, M31, M11, O32

Quality management processes in companies manufacturing medical devices include coordinated activities of marketing and sales departments aimed at attracting and retaining customers. Effective management means focusing on the activities involved in the last phase of quality management for a medical device, i.e. the distribution phase. Medical companies producing medical devices for endovascular procedures build competitive advantage by means of maintaining customer satisfaction through a constant process of improving the medical devices they offer. Effective image building on behalf of the manufacturer corresponds to a positive perception of the brand by its users and increases their brand loyalty. The purpose of the article is to present sample of marketing activities using in companies manufacturing medical devices for endovascular procedures as a tool in the process of improving medical device. The article also aims to indicate the impact of the satisfaction of the users of a medical device on the selection and perception of the brand of the product used. The issues discussed in the article concern medical devices for endovascular procedures.

Keywords: medical devices quality management; medical devices improvement; product brand; customer satisfaction