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Dr hab. Aleksander Lotko
ORCID: 0000-0003-4420-7495

Dr hab. Aleksander Lotko

Represents a scientific discipline management and quality sciences. He is an author of over 130 publications. In 2002 he defended a doctoral thesis on economic effectiveness of IT applications. In 2011 he defended a habilitation thesis on service quality assessment in customer contact centers. In years 2011–2019 he was a chief of the Chair of Management and IT in the Faculty of Economic and Law Sciences. Nowadays he works in the Chair of Management and Product Quality in the Faculty of Chemical Engineering and Commodity Science. He does a research on service quality, consumer behavior and marketing activities measurement, especially in the automotive market.

 
DOI: 10.33226/1231-7853.2022.5.3
JEL: D11, M31

Aim: To identify an image of Jeep automotive brand on a basis of a questionnaire research and comparing it with the state of the art achievable in scientific works.

Design and methods: A questionnaire research was carried out on a sample sized 56 — Jeep vehicles users or customers interested in purchasing them. In the results analysis, both quantitative and qualitative approach was used. In the quantitative analysis frequency of appearance as well as associations and affinities between attributes were examined. Also a comparative analysis of the results obtained from the empirical research with these published by other authors was performed.

Conclusions: A hypothesis was verified, according to which the image of the brand Jeep matches the one described in scientific works. On a basis of the empirical research results analysis it was stated that the brand Jeep is associated mostly with off road, big cars from the US, additionally characterized by high level of quality. In general this matches the results obtained be other researchers. Still, some discrepancies also occur, e.g. recognizing the brand as a family one, or identifying Jeep cars as SUVs. What is more, very few associations with freedom, adventure or outdoor were noticed, which are so clearly visible in brand's identity message. Also rare are associations with the rough, military character of the brand which reaches its roots.

Managerial implications: An information concerning attributes adding up to the Jeep brand image was obtained. This is the brand image in consumers' minds. On this basis one can suggest taking up marketing activities (promotional and others) aiming at creating the brand image more precisely reflecting the intentions of the brand owner.

Limitations: Limited sample size in the empirical research as well as limited scope of the questionnaire. The structure of the sample was not examined. The research should be treated as a pilot one.

Keywords: brand; automotive market; image; Jeep
DOI: 10.33226/1231-7853.2021.9.1
JEL: D11, M31

The aim of the paper is to identify determinants and models explaining consumer behavior. As a research method, critical and comparative literature review was chosen. The types of determinants influencing consumer behavior were characterized. Next consumer behawior models published in a worldwide literature were analyzed and compared. As a conclusion it was stated that analyzed models consider numerous aspects of consumer behawior and also structure them to the form of consumer decisionmaking process and their behaviors. Still there is no model proposed which would explain consumer behawior considering all of the discussed aspects.

Keywords: consumer behavior theory; consumer economics; consumer behavior determinants; consumer behavior models