Dr Aleksandra Snarska
ORCID: 0000-0001-8357-9203
Completed doctoral studies and defended her Phd thesis on managing the customer experience in retail banking at the Warsaw School of Economics. She also took part in the statutory research of the Value Management Institute, WSE. Her research interests focus on the marketing, experiential marketing in particular, and the service quality. She worked in marketing departments of companies such as Millennium Bank, Polkomtel and in consultancies specializing in customer experience management such as Academy of Service Excellence, and in ABR Sesta marketing research.
DOI: 10.33226/1231-7853.2020.5.2
JEL: M31