Business process automation — status and implementation potential in Polish e-commerce

This article aims to identify the potential for and scope of application of Business Process Management Suites (BPMS), including Robotic Process Automation (RPA), in Polish enterprises that sell on the Internet (e-commerce). The article addresses Business Process Management (BPM). RPA systems are described more thoroughly, with their origins, functionality and rationale for implementation in e-commerce enterprises elaborated in more detail. Author presents the results of quantitative research — CATI — conducted among Polish online sellers. The research was primarily concerned with the extent of use of management systems and automation of business processes. The collected data were subjected to statistical analysis in order to identify relationships between tested variables. The text closes with conclusions.

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