In every area of social life, digitalisation has advantages and limitations. This also applies to social work. The digitalisation of social work is inevitable and brings numerous challenges. Challenges arise when actors (individuals, organisations, social groups) operate under conditions of uncertainty. At the same time, they assess that they have a good chance to maintain control over the change processes and to find the most beneficial solutions. The article characterises the following challenges: deontological-ethical, professional, educational and institutional-organisational. The article is analytical and descriptive in nature. It is based on an analysis of the literature on the subject and a nonsystematic observation of the debate on the effects of digitalisation in various areas of social life.