Best prices Special offers for members of the PWE book club The cheapest delivery

Organizational culture profile as a management challenge in a healthcare unit

The aim of the paper is to diagnose the organizational culture profile in a healthcare institution based on employees’ opinions and to identify discrepancies between the current and the preferred culture. The study was conducted using a quantitative method with the Organizational Culture Assessment Instrument (OCAI) based on Cameron and Quinn’s Competing Values Framework. The survey included the full population of 233 hospital employees, representing both clinical and non-clinical staff. The results indicate the dominance of a hierarchical culture and significant expectations regarding the strengthening of clan and adhocracy culture characteristics. The findings are descriptive and diagnostic in nature and allow for the identification of potential managerial challenges related to aligning organizational culture with employees’ expectations and the contemporary conditions of healthcare organizations.

Keywords: organizational culture; OCAI; relationship marketing; patient satisfaction; healthcare organizations

References

Bibliografia/References

Cameron, K. S., & Quinn, R. E. (2015). Diagnosing and Changing Organizational Culture: Based on the Competing Values Framework (3rd ed.). Jossey-Bass/Wiley.

Dubas, K. (2011). Problematyka efektywności w ochronie zdrowia-znaczenie i metody pomiaru. Problemy Zarządzania, (3/33), 102–125.

Hofstede, G., Hofstede, G. J., & Minkov, M. (2011). Cultures and Organizations: Software of the Mind (3rd ed.). McGraw-Hill.

Koźmiński, A. K., Jemielniak, D., & Latusek, D. (2009). Współczesne spojrzenie na kulturę organizacji. E-mentor, 3(30), 4–14.

Kotler, P., Shalowitz, J., & Stevens, R. J. (2020). Strategic Marketing for Health Care Organizations: Building a Customer-Driven Health System. Wiley.

Małys, Ł., & Deszczyński, B. (2020). Psychological empowerment in healthcare units: An empirical analysis of public hospitals. Organizacja i Zarządzanie: Kwartalnik Naukowy, (3). 17–29. https://doi.org/10.29119/1899-6116.2020.51.2

Markowska-Kabała, I. (2012). Efekty komunikacji interpersonalnej w relacji pacjent-personel medyczny. Przedsiębiorczość i Zarządzanie, 13(5, Przekształcenia strukturalne i społeczne w ochronie zdrowia), 251–266.

Nembhard, I. M., & Edmondson, A. C. (2006). Making it safe: The effects of leader inclusiveness and professional status on psychological safety and improvement efforts in health care teams. Journal of Organizational Behavior, 27(7), 941–966. https://doi.org/10.1002/job.413

Saeed, H., Som, H. M., & Mahmood, R. (2022). Leadership styles, organizational culture, and innovation in healthcare: A conceptual framework. International Journal of Academic Research in Business and Social Sciences, 12(8), 1390–1408. https://doi.org/10.6007/IJARBSS/v12-i8/14551

Schein, E. H. (1985). Organizational Culture and Leadership. Jossey-Bass.

Schein, E. H. (2017). Organizational Culture and Leadership (5th ed.). Wiley.

Willis, C. D., Saul, J., Bevan, H., Scheirer, M. A., Best, A., Greenhalgh, T., ..., & Bitz, J. (2016). Sustaining organizational culture change in health systems. Journal of Health Organization and Management, 30(1), 2–30. https://doi.org/10.1108/JHOM-07-2014-0117

Wiśniewska, M. (2021). Kultura organizacyjna oraz kultury wzmacniające doskonalenie podmiotów opieki zdrowotnej. Instytut Naukowo-Wydawniczy „Spatium”.

Article price
5.00
Price of the magazine number
19.00