Best prices Special offers for members of the PWE book club The cheapest delivery
DOI: 10.33226/1231-7853.2024.5.5
JEL: M12, D91, L84, A14, M54
Doris Antczak ORCID: 0000-0003-1443-7855 , e-mail: dorisantczak|wp.pl| |dorisantczak|wp.pl

The impact of tattoos as an appearance feature on the perception of cabin crew in the opinion of highly sensitive people

Highly sensitive individuals are characterized by deeper information processing, increased sensitivity to external stimuli, and stronger emotional reactions. This study examined the impact of tattoos on the emotional experience, interpersonal relationships, perception of professionalism, and evaluation of airline crew by highly sensitive persons, and compared their responses to those of less sensitive individuals. The study involved 788 participants – 99 were highly sensitive and 689 served as a control group with low sensitivity. Participants were asked to evaluate pictures of cabin crew members with varying degrees of tattoo visibility in terms of professionalism, interpersonal relations, and emotions. The analysis of the impact of tattoos on emotions and perception of professionalism among sensitive individuals shows that the intensity of tattoos does not significantly affect emotions, but there are differences between groups with varying degrees of social sensitivity. The presence of tattoos does not alter the overall perception of the professionalism of the airline crew, which may indicate a certain social acceptance in a professional context.

Download article
Keywords: highly sensitive people; cabin crew; customer service; appearance features; tattoos

References

Bibliografia/References

Acevedo, B. P., Aron, E. N., Aron, A., Sangster, M. D., Collins, N., & Brown, L. .L. (2014). The highly sensitive brain: An fMRI study of sensory processing sensitivity and response to others' emotions. Brain and Behavior, 4(4),580–594. https://doi.org/10.1002/brb3.242

Acevedo, B. P., Jagiellowicz, J., Aron, E. N., Marhenke, R., & Aron, A. (2017). Sensory processing sensitivity and childhood quality's effects on neural responses to emotional stimuli. Clinical Neuropsychiatry: Journal of Treatment Evaluation, 14(6), 359–373.

Aron, E. N., & Aron, A. (1997). Sensory-processing sensitivity and its relation to introversion and emotionality. Journal of Personality and Social Psychology, 73(2), 345–368. https://doi.org/10.1037/0022-3514.73.2.345

Aron, E. N. (2017). Wysoko wrażliwi. Jak funkcjonować w świecie, który nas przytłacza. Feeria.

Aron, E. N., Aron, A., & Jagiellowicz, J. (2012). Sensory processing sensitivity: A review in the light of the evolution of biological responsivity. Personality and Social Psychology Review, 16(3), 262–282.https://doi.org/10.1177/1088868311434213

Baryła-Matejczuk, M., Kata, G., & Poleszak, W. (2021). Environmental sensitivity and multiple intelligences of primary school students: Research based on the Polish version of the Highly Sensitive Child Scale (HSC). Annales Universitatis Mariae Curie-Skłodowska Lublin – Polonia. Sectio J, 34(2),43–65. https://doi.org/10.17951/j.2021.34.2.43-64

Benham, G. (2006). The highly sensitive person: Stress and physical symptom reports. Personality and Individual Differences, 40(7), 1433–1440. https://doi.org/10.1016/j.paid.2005.11.021

Bosco, F. (2019). Mówili, że jestem zbyt wrażliwa. Feeria.

Boyce, W. T., & Ellis, B. J. (2005). Biological sensitivity to context: An evolutionary – developmental theory of the origins and functions of stress reactivity. Development and Psychopathology, 17(2), 271–301. https://doi.org/10.1017/s0954579405050145

Bröhl, A. S., Van Leeuwen, K., Pluess, M., De Fruyt, F., Van Hoof, E., Weyn, S., & Bijttebier, P. (2022). Personality profile of the self-identified highly sensitive person. Journal of Individual Differences, 43(2), 95–104. https://doi.org/10.1027/1614-0001/a000363

Cabin Crew Wings. (2024). Cabin Crew Tattoos – Fact and Fiction. https://www.cabincrewwings.com/blog/cabin-crew-tattoos-fact-and-fiction/

Chandratilake, M., McAleer, S., & Gibson, J. (2012). Cultural similarities and differences in medical professionalism: A multi-region study. Medical Education, 46(3), 257–266. https://doi.org/10.1111/j.1365-2923.2011.04153.x

Clarkson, N. (2022). Virgin Atlantic relaxes tattoo policy for employees. Virgin.com. https://www.virgin.com/about-virgin/latest/virgin-atlantic-relaxestattoo-policy-for-employees

Duric, B. (2022). Erasing the stigma: Tattoos in the medical workforce. BMJ (Clinical research ed.), 378(1744). https://doi.org/10.1136/bmj.o1744

Ekman, P. (1985). Telling Lies: Clues to Deceit in the Marketplace, Politics, and Marriage. W.W. Norton & Company.

Ellis, B. J., Essex, M. J., & Boyce, W. T. (2005). Biological sensitivity to context: Empirical explorations of an evolutionary – developmental theory. Development and Psychopathology, 17, 303–328. https://doi.org/10.1017/s0954579405050157

Evers, J., & Schabracq, M. J. (2008). High sensory-processing sensitivity at work. International Journal of Stress Management, 15(2), 189–198, https://doi.org/10.1037/1072-5245.15.2.1

Gulla, B. (2021). Wrażliwość człowieka. Wydawnictwo Uniwersytetu Jagiellońskiego.

Jazukiewicz, I. (2020). Wrażliwość jako przedmiot refleksji pedagogicznej. Studia Paedagogica Ignatiana, 23(4), 159–187.

Lionetti, F., Aron, A., Aron, E. N., Burns, G. L., Jagiellowicz, J., & Pluess, M. (2018). Dandelions, tulips, and orchids: Evidence for the existence of low-sensitive, medium-sensitive and high-sensitive individuals. Translational Psychiatry, 8(1).

Lukoševièiute-Barauskiene, J., Žemaitaityte, M., Šumakariene, V., & Šmigelskas, K. (2023). Adolescent perception of mental health: It's not only about oneself, it's about others too. Children, 10(7), 1109. http://dx.doi.org/10.3390/children10071109

Maslow, A. H. (1990). Motivation and Personality. Harper & Row.

Miklewska, A., & Miklewska, A. (2000). Związek temperamentu z zachowaniami agresywnymi i zagrożeniami uzależnieniem od alkoholu w świetle regulacyjnej teorii temperamentu. Przegląd Psychologiczny, 43(2), 173–190.

Molenda, M., & Kruhlaya, M. (2018). Personel jako najważniejszy element marketingu mix w przedsiębiorstwie turystycznym. Przegląd Prawno-Ekonomiczny, 43(2), 321–334.

Morlock, R., & Morlock, A. (2023). Think before you ink: Perception, prevalence, and correlates of tattooing and tattoo regret in US adults. Cureus, 15(11). https://doi.org/10.7759/cureus.48167

Nickson, D., Warhurst, C., & Dutton, E. (2005). The importance of attitude and appearance in the service encounter in retail and hospitality. Managing Service Quality, 15(2), 195–208.

Oczachowska, A. (2015). Wybrane aspekty marketingu w usługach turystycznych. Zeszyty Naukowe Uniwersytetu Szczecińskiego. Problemy Zarządzania, Finansów i Marketingu, (39), 67–81.

Petitcollin, C. (2020). Jak mniej myśleć. Dla analizujących bez końca i wysoko wrażliwych. Feeria.

Popko, I. (2022). Koniec dyskryminacji za wygląd. Linie lotnicze dopuszczą tatuaże u stwardess. Rzeczpospolita. https://sukces.rp.pl/linielotnicze/art36414571-koniec-dyskryminacji-za-wyglad-linie-lotnicze-dopuszcza-tatuaze-u-stwardes

Prolific. (2024). What is Prolific? https://researcher-help.prolific.com/hc/en-gb/articles/360009092254-What-is-Prolific (pobrano 15.04.2024).

Rogoziński, K., Dobska, M., Gnusowski, M., & Garczarek-Bąk, U. (2017). Zarządzanie usługami. Wydawnictwo Uniwersytetu Ekonomicznego w Poznaniu.

Smolewska, K. A., McCabe, S. B., & Woody, E. Z. (2006). A psychometric evaluation of the Highly Sensitive Person Scale: The components of sensory processing sensitivity and their relation to the BIS/BAS and "Big Five". Personality and Individual Differences, 40(6), 1269–1279. https://doi.org/10.1016/j.paid.2005.09.022

Sollerhed, A. C., & Bringsén, Å. (2023). Appearance between professionalism and work-related stress among marketing employees. Work, 75(4), 1231–1242. https://doi.org/10.3233/wor-220307

Stevens, J. P. (2009). Applied Multivariate Statistics for the Social Sciences (5th edition). Routledge.

Tillmann, T., Bertrams, A., El Matany, K., & Lionetti, F. (2021). Replication of the existence of three sensitivity groups in a sample of German adolescents. European Journal of Developmental Psychology, 18(1), 131–143. https://doi.org/10.1080/17405629.2020.1763791

Williams, D. J., Thomas, J., & Christensen, C. (2014). "You Need to Cover Your Tattoos!": Reconsidering standards of professional appearance in social work. Social Work, 59(4), 373–375. https://doi.org/10.1093/sw/swu025

Wills, N. L., Wilson, B., Woodcock, E. B., Abraham, S. P., & Gillum, D. R. (2018). Appearance of nurses and perceived professionalism. International Journal of Studies in Nursing, 3(3), 30. https://doi.org/10.20849/ijsn.v3i3.466

Yang, C.-H. (2017). Sky glamour: Customers' expected aesthetic characteristics considering cabin crew and passenger perspectives. Revista de Cercetare æi Intervenþie Socialã, 19(58), 127–145.

Article price
5.00
Price of the magazine number
17.00