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Dr hab. Marzenna Cichosz
ORCID: 0000-0002-5547-3951

PhD, she graduated from the SGH Warsaw School of Economics, where she obtained a doctoral and postdoctoral degree. Her research interests embrace logistics and supply chain management, focusing on logistics outsourcing and logistics service providers (LSPs). In international teams, she researches innovation, implementation of digital technologies, and sustainability transformation in the logistics industry. She is a member of the Editorial Advisory Board of the "International Journal of Logistics Management" (IF: 7.4) and a reviewer in leading scientific journals, including the "Journal of Supply Chain Management", "Journal of Business Logistics", and "European Management Journal". She heads the Department of Business in Transport and Postgraduate Studies on Green and Digital Transformation of Transport at the SGH. She also supervises the Student Scientific Club of Transport and Mobility and coordinates the SGH nationwide program for logistics and supply chain management students “Top Young 100”.

 
DOI: 10.33226/1231-2037.2025.1.5
JEL: M21, Q01, Q50, Q53, Q55, R40, R41

This study aimed to evaluate the operational efficiency of a hybrid distribution model in last-mile logistics, which combines the use of combustion and electric vehicles. Analysis conducted on the retailer's actual data revealed that route optimization resulted in a 32% reduction in empty runs, an 18% decrease in average delivery time, and a 283.87 km reduction in daily travel distance. Additionally, the use of flexible time windows (–15 min, +30 min) improved route synchronization and increased fleet utilization efficiency. The study confirmed that the implementation of electric vehicles, despite their range and charging time limitations, allows for achieving high operational efficiency in last-mile logistics, especially in areas with high order density. The results yield new insights into the optimization of urban logistics systems and the impact of collaboration between retailers and technology providers on enhancing delivery efficiency, as illustrated by the example of grocery deliveries.

Keywords: last-mile logistics; e-commerce; sustainability; cold chain; electric vehicles