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DOI: 10.33226/1231-2037.2022.4.1
JEL: D2, D8
Rafał Prusak ORCID: 0000-0001-9896-7233 , e-mail: rafal.prusak|pcz.pl| |rafal.prusak|pcz.pl
Edyta Kardas ORCID: 0000-0001-7699-2622 , e-mail: edyta.kardas|pcz.pl| |edyta.kardas|pcz.pl

The impact of selected aspects of knowledge management on the functioning of the enterprise

Knowledge and its management are the key success factors for enterprises operating on the market today. One of the main features of good management in terms of building unique competitive advantages is the company's ability to learn and transfer knowledge. Nowadays, knowledge is becoming - on a micro scale — a priority production factor and — on a macro scale — a determinant of technical progress. The potential benefits resulting from the implementation of the knowledge management system include: creating new products and brands, building the image, optimizing the use of resources, building effective internal and external relations, creating innovations and conducting research and development works. The aim of the article is to present the results of research conducted on a group of 105 companies in the context of the impact of selected elements of the knowledge management system on: the number of complaints, the number of hazardous events and accidents, work efficiency, the number of customers, the amount of staff turnover, and the number of ideas and improvements.

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Keywords: knowledge management; logistics; management of processes

References

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