Journal of Marketing and Market Studies 08/2022

The article concerns concepts widely known and used in teaching management, which either did not withstand scientific verification, or are highly controversial or misunderstood and misinterpreted. Three of them, relating to the key areas of management, namely communication, motivation and intercultural management, have been critically assessed. It covers the formula 7-38-55 by A. Mehrabian, the theory of the hierarchy of needs by A. Maslow and the concept of cultural dimensions by G. Hofstede. The article presents the background of the above mentioned concepts, their limitations, errors or inaccuracies. For each of the critically evaluated concepts, alternative concepts have been presented.

The article presents the results of research showing changes in the use of creativity tools and customer satisfaction measurement techniques in Polish public administration focused on pro-quality activities. The study covers three periods: 2010, 2015 and 2020. The aim of the analysis is to identify trends in the perception of creativity tools, as well as to show changes in the use of techniques allowing for the assessment of the level of customer satisfaction.

The article presents and characterizes the relationship between the customer loyalty (with particular emphasis on loyalty motives), the attitudes adopted by them and the achieved level of effectiveness and increase in the value of the enterprise. The purpose of the publication is to present the original concept of the impact of customer loyalty on the process of building enterprise value. The article is a concept study based on: the results of a in-depth literature search query, experiences deriving from cooperation with the sector of small and medium-sized enterprises, the author's own studies on the management of relations with customer capital in the sector of small and medium-sized enterprises (grant from the National Science Center) and experience gained in own business activities. The arguments presented in the literature query and the developed concept of the impact of customer loyalty on the value of the enterprise, constitute a justification for the thesis about the positive impact of customer loyalty motives on shaping the value by increasing the level of the effectiveness index. The publication presents, in the form of a recommendation, the most important actions that can be taken by an enterprise to stimulate consumer behavior, resulting from the identification and understanding of customer loyalty motives.

The ecological safety of Earth, including the sustainable consumption, has become one of the key topics linking economists, sociologists, politicians, researchers, and businesses for the last decades. The report address focuses on the significant issue within this topic, regarding sustainable consumption for the consolidation and improvement of a healthy life. The research is based on literature analysis. The question of sustainable consumption is discussed with respect to consumer choices focused on the ecological aspects, related to life quality. The discussion focuses on functional food within this framework because just functional food has the essential pro-ecological dimension. Functional food can support the optimization of sustainable consumption regarding feeding and pro-health targets while preserving natural resources and respecting the ecosystem.