The influence of selected components of the knowledge management system in enterprises on the level of complaints

The basic possibilities of modern enterprises depend on the ability to create, transfer, integrate and use knowledge. It is a key element enabling identification and effective use of accumulated potential. Many elements in the focus of knowledge management is shared with the processes of logistics management. What is more, their goals overlap in many areas. The main goal of logistics management — according to the theories presented in the literature — is to maximize the value provided to customers while minimizing the costs incurred as a result of managing all related activities of the flow of materials and goods from sources of supply to the user of finished products. The aim of the article is to present the results of research conducted on a group of 105 companies in the context of the impact of selected elements of the knowledge management system on the level of complaints in the surveyed companies.

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