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Dr Anna Bianchi
ORCID: 0000-0002-3909-3051

Dr Anna Bianchi

Assistant Professor at the Faculty of Management, University of Warsaw and an experienced marketing professional. For 15 years she has been developing and implementing marketing communication strategies of global brands working in both a marketing department and an advertising agency in Poland, Italy and the U.S. As an international expert in digital and social media marketing, she led some of the award-winning projects. Her academic research and publications are focused on social media and word of mouth. She is an entrepreneur, business consultant and trainer holding lectures on innovative marketing communications for both university students and marketing professionals.

 
DOI: 10.33226/1231-7853.2022.2.1
JEL: M31

There is a growing interest in marketing communications on social media and word of mouth. More and more companies operate in an international context. However, cross-cultural research on the relationship between marketing communications on social media and electronic word-of-mouth (eWOM) is very scarce. By filling the research gap, the purpose of this study is to assess the influence of marketing communications on Facebook on eWOM in different countries. The results of content analysis of 1,040 Facebook posts show that 27% of the variance of eWOM is explained by the geographic market. This study allows a deeper understanding of marketing communication processes in the virtual environment and provides concreto guidelines on content having a positive influence on eWOM.

Keywords: marketing communications; social media; Facebook; electronic word of mouth; social media marketing; international marketing