Best prices Special offers for members of the PWE book club The cheapest delivery
Mgr Patrycja Nowak
ORCID: 0000-0002-0858-9740

Graduate of Management at the Poznań University of Economics and Business. Currently, she continues her studies as a doctoral student at UEP. She is a member of the Student Scientific Association of Business Psychology. Her research interests focus on the behaviors of individuals with varying levels of sensitivity, including in the context of human resource management for highly sensitive individuals.

 
DOI: 10.33226/1231-7853.2024.5.5
JEL: M12, D91, L84, A14, M54

Highly sensitive individuals are characterized by deeper information processing, increased sensitivity to external stimuli, and stronger emotional reactions. This study examined the impact of tattoos on the emotional experience, interpersonal relationships, perception of professionalism, and evaluation of airline crew by highly sensitive persons, and compared their responses to those of less sensitive individuals. The study involved 788 participants – 99 were highly sensitive and 689 served as a control group with low sensitivity. Participants were asked to evaluate pictures of cabin crew members with varying degrees of tattoo visibility in terms of professionalism, interpersonal relations, and emotions. The analysis of the impact of tattoos on emotions and perception of professionalism among sensitive individuals shows that the intensity of tattoos does not significantly affect emotions, but there are differences between groups with varying degrees of social sensitivity. The presence of tattoos does not alter the overall perception of the professionalism of the airline crew, which may indicate a certain social acceptance in a professional context.

Keywords: highly sensitive people; cabin crew; customer service; appearance features; tattoos