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Mgr Grażyna Pawelec

Mgr Grażyna Pawelec

A doctoral student at the Faculty of Management Engineering at the Bialystok University of Technology. Her scientific interest is in the problem of personnel risk, and in particular the risk resulting from human resources management processes in public health care, with she have been professionally connected for over 20 years of work.

DOI: 10.33226/1231-7853.2022.2.2
JEL: I10, O33

The aim of the article is to identify and evaluate the relationship between the quality of health services and the use of new technologies, with particular emphasis on robotic surgery and telemedicine during the COVID-19 pandemic. The article presents the characteristics of medical services and describes one of their most important parameters, i.e. quality. Innovative medical services, which are increasingly operating in health care, i.e. robotic surgery and telemedicine, have been analyzed. The possibility of development of these services in the near future was pointed out, especially in connection with the challenges arising from the COVID-19 pandemic.

Keywords: medical services; quality of medical services; robotic surgery; telemedicine