Since 2015, the Automotive Services Centre has been operating at the Motor Transport Institute for Disabled People (CUM) and since 2021, as part of the project entitled Knowledge Centre on Accessibility to transport and mobility for people with special needs (CWoD), there has been an information and consultation point active in which road users with disabilities, and in particular users of individual transport – drivers and passengers of passenger cars – can obtain information that will facilitate their functioning in road traffic. Part of customer service for people with disabilities is collecting information, also for scientific and research works. From November 2022 to June 2023, as a pilot research, interviews were conducted with beneficiaries of the above-mentioned entities, in order to learn their opinions on the systems and adaptive devices they use in cars. The results of this study, presented in this article, allowed for the development of general recommendations regarding advising people with special needs (PSN) – users of individual transport, the implementation of which would improve the quality of services in this area.

In 2016, the Integrated Qualifications System Act entered into force. An element of this system is the Integrated Qualifications Register, which contains information about qualifications awarded in Poland, reported by various institutions in many fields, including transport. The article describes the general principles of the system and register, and presents proposals of the new qualifications submitted by Motor Transport Institute, which may contribute to improving the quality of selected field of work in the motorization sector.